Privacy Policy

Villa Aneyakoji (shown 「Our Acommodation」 below) advances personal information protection by setting up related policies, building the structure and thoroughly educating our staff on the importance of personal information protection.

Regarding methods of personal information acquisition
Our accommodation preforms the acquisition of customer personal information through appropriate and fair methods.

Regarding the purposes of the use of personal information
Our accommodation only applies customer personal information we have acquired for the purposes as follows.
・For accommodation reservation and related dining reservations.
・For marketing research for our accommodation (customer analysis, service development and survey and analysis for improvement.)
・Offering tourist guidance, introductions and information from our accommodation by post mail, e-mail, fax or phone.
・Replying to any inquiries or any needs from customers.
・Employee training and education to improve our service to customers.

Methods of personal information acquisition
For the above purposes, our hotel obtains customer's personal information
directly from customers or tour companies or other companies that have contracted with our hotel.
 ・Customers who make reservations at the accommodation or restaurants
Full name, phone number, fax number, E-mail address, workplace or group's name and address.
 ・Customers who stay at the accommodation or dine in the restaurants
Gender, full name, birthdate, address, phone number, fax number, E-mail address, credit card information, passport number, nationality, workplace or group's name and address, arrival and departure dates at the accommodation, flight number, smoking situation, child's age or any other necessary information to meet customer's requests.

Management of personal information
Our accommodation, for the above purposes, implements strict management of the customers' personal information by regular maintenance of the security and management system, complete employee education and the latest information on customer to avoid any improper access, loss, damage, tampering, leaks etc.
In addition, when we need to share customer's personal information with other companies, we choose those who implement proper management of personal information to cooperate with, and we perform necessary and appropriate supervision.

Prohibition of personal information disclosure or offer to a third party
Our accommodation, manages personal information that we acquire from customers in this way; without obtaining customer's consent, we do not provide customers personal information to a third party. However, in consideration of human life, body or property protection and also when it is difficult to obtain customer consent in advance, we need to disclose customer information in accordance with the law to companies that we have contracted with to achieve the aforementioned purposes. >

Disclosure personal information of customers themselves
Our accommodation possess the right of the disclosure or correction of customer's personal information. If customers themselves make contact with our accommodation by below contact information, we manage within an appropriate range through proper procedures.

Observance and review of related decree and laws
Our accommodation, regarding personal information we possess, follows Japanese laws and other related rules, and reviews the content appropriately to make continuous improvement.

Changes of guidance
Our accommodation, may modify guidance without informing customers in advance. Please check our homepage for the latest version.

Queries
For any queries regarding personal information, please contact us using the details below:

Villa Aneyakoji
460, Miyagi-cho, Nakagyo-ku Kyoto-shi, 604-8275
Tel: 075-257-8100